Ann Marie Grace Bugna

Hi, I'm Ann, and I'm a Virtual Assistant. With over a decade of ​experience in customer service, sales, and quality assurance, I ​bring a diverse skill set and a proven track record of success. ​My background spans roles in call centers, fashion ​consultancy, and remote positions, where I’ve excelled in ​team management, data analysis, and customer support. My ​expertise in insurance management, combined with my ability ​to leverage various software and tools, enables me to deliver ​exceptional results in fast-paced environments

I'm Ann, and I'm ​passionate about ​enhancing ​customer ​experiences and ​driving business ​growth.

To leverage my extensive experience in customer service, ​sales, and quality assurance to enhance client satisfaction ​and drive business growth. By utilizing my expertise in CRM ​and marketing tools, team management, and data analysis, I ​aim to deliver exceptional results and support organizational ​success in a dynamic and evolving market..


Together, let's make your business thrive.

What I Do

  • Sales Skills: Proven ability to exceed sales targets and drive business growth.
  • Customer Service: Expertise in addressing customer concerns, resolving issues, and ​providing high-quality support using Zendesk.
  • Team Management: Proficient in supervising teams, managing workflows, and offering ​guidance and support.
  • Data Collection & Analysis: Skilled in conducting surveys, market analysis, and utilizing ​tools like MS Office (Word, Excel, PowerPoint) and Google Sheets for data management.
  • Quality Assurance: Experience in developing and implementing quality standards to ​ensure high-quality products and services.
  • Fashion Consultancy: Knowledgeable in providing tailored advice on garments, outfits, ​and accessories.
  • CRM & Marketing Automation: Proficient in using HubSpot for CRM and marketing ​automation.
  • Graphic Design: Competent in creating visual content using Canva.


What I Do

  • Virtual Collaboration & Communication: Experienced with Zoom for video conferencing ​and Notion for project management and collaboration.
  • E-commerce Management: Skilled in using Amazon Seller Central for managing e-​commerce operations.
  • Payment Processing: Proficient with Stripe and Epay for handling online and payment ​transactions.
  • Email & Password Management: Experienced in managing emails using ​websitesmail.att.com and securing passwords with LastPass.
  • Insurance Management: Familiar with Matrix Agency System for insurance management ​and ITC Turborater for insurance quoting.

I've worked with different ​companies and corporations ​over the years.

Survey Sampling Inc. Phils. / Offsourcing Phils. Inc. / Shaked ​Vacation Homes LLC / Empire Flippers LLC / Atlas Insurance ​Services

Shaked Vacation Homes LLC, Remote— Freelance/ Virtual Assistant / Rental Homes CSR


JUNE 2013 - APRIL 2014 Responsible for overseeing the day-to-day operations of our customer service team. Manage workflow, ​provide guidance and support to customer service representatives, and ensure customer inquiries and orders are handled promptly ​and professionally.

Empire Flippers LLC, Remote— Customer Service Support

DECEMBER 2017 - OCTOBER 2020 Interact with customers to address their concerns, answer their questions, and assist them ​with their needs.

Empire Flippers LLC, Remote— Quality Assurance Specialist

OCTOBER 2020 - JANUARY 2021 Responsibilities include developing quality standards, conducting tests, and identifying issues ​in the production of our products or services. Ultimately, you will work with a team to ensure our final products meet our ​organization's standards across the board.

Empire Flippers LLC, Remote— Customer Service Support JANUARY 2021 - APRIL 2024

Empire Flippers LLC, Remote— Sales Coordinator

APRIL 2024 - SEPTEMBER 2024 Manage sales teams and facilitate communication between sales representatives.

Atlas Insurance Services,


APRIL 2021 - AUGUST 2024 Responsible for the management of the sales policies and overseeing the operations of the sales ​team. Help insurance companies generate new business by contacting potential customers and selling one or more types of ​policies.

AB

Work with me!

Call me – +6​39451230890

Write me – tartramirez@gm​ail.com